A bus driver rubs his hand down from his forehead and over his eyes, as he patiently listens to my questions. I ask if he thought he ate a healthy diet and if he did any physical activity. He scans the horizon before catching my gaze, revealing that he doesn’t have breakfast because he has…

Before Alice steps through the mirror into Looking-Glass Land she sits and ponders what it’s like to be on the other side. What would it be like to go from the comfort of her armchair in her familiar surroundings to a totally different world. Tortured literary metaphors notwithstanding, I recently had the opportunity to step…

Tweet Share At work, we recently discovered there was a problem at one of our customers. Unfortunately, we did not know what was causing the problem. So we bought together our crack team of techies to dive in and investigate. In order to get the bottom of the problem and to maintain good relationships with…

TweetShare I often work from home. And, when I do, I am usually on my computer or telephone. If I am not writing reports or designing a solution to a customers problem or responding to a request for information, I am communicating with colleagues and customers. Sometimes, I use email, sometimes I am presenting on…