Top tips for better diabetes care from the experts – by Louise Cripps

Diabetes Week takes place this year from Sunday 11 June to Saturday 17 June and we’re looking at ways we can bring our new strapline ‘Know Diabetes. Fight Diabetes.’ to life. We know that we need to work together with you to fight for better care and against inequalities in access to treatment.

For Diabetes Week, we asked some of our Clinical Champions to tell us their top tips to share with other healthcare professionals and how they help to ‘fight diabetes’ by fighting for better care.

Advice from our clinical champions

Listen to and respect your patient’s views and experience – they live with diabetes, and can help you to provide a more person focused service – Dr Justin Warner, Consultant Paediatric Endocrinologist, Cardiff

All patients who see me are given a copy of their results, a Diabetes UK information prescription, BT form and an appointment for the next 2,3 or 4 months. In our experience, this reduces our ‘did not attend’ rates significantly – Debbie Cook, Nurse Consultant, London

Makes sure that we address the issues that are important to young people with diabetes – we need to have different conversations with younger people. In Scotland, we use the Diabetes Scotland Making Connections toolkit called ‘check me’. – Vicky Alexander, Consultant Paediatrician, Dundee

Talk to the patient. With electronic prescribing these days it’s too easy to review patients remotely For example, a junior pharmacist colleague and I reviewed a chart where the patient information seemed ok. However, when we spoke to her, we discovered a problem with her metformin administration. The patient had been suffering terrible GI symptoms which no one else had related to the metformin. This is why it is so valuable to check in personally and talk with the patients. – Elizabeth Hackett, Principal Pharmacist for Diabetes, Leicester

Think of care provision as a whole system rather than small separate areas. This means that the communication between care providers needs to be a priority to that hospital or practice and aim for a joined up record – Vijay Jayagopal, Consultant Physician in Diabetes and Endocrinology, York

Patience, persistence and don’t be afraid to fail – Anthony Lewis, Consultant in Diabetes and Endocrinology, Belfast

Think of the big picture and how all the pieces of the jigsaw fit together. Provide simple common messages for all to deliver and promote. Listen to people with diabetes and provide education and support. – Lesley Hamilton, Diabetes Network Manager, Northern Ireland

Message all patients offering random blood glucose (RBG) testing. We did this at my surgery and picked up 3 new Type 2’s. Dr Paul Newman, GP with specialist interest in diabetes, Glasgow

Get in touch

During Diabetes Week, we’d love to hear your suggestions and top tips on fighting diabetes through improved care – you can share these on social using #fightDiabetes and #diabetesweek

Do you support patients with diabetes? Become a Professional Member and let us support you.

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