The right care, in the right place at the right time.


The aim of this series of weekly blog posts is to share some first-hand experience to go with our new report: improving the delivery of diabetes care through integration.

We’re using this first post to let you know about the report, and give it some context but from next week all of the posts will be people talking about their personal experience of improving the delivery of diabetes care.

Improving the delivery of diabetes care

We know that diabetes care can be improved to achieve better outcomes for individuals and value for the system. People aren’t always getting the right care when they need it and the system doesn’t always work for people with diabetes or clinicians.

People with diabetes need to get the right care, in the right place at the right time. For this to happen commissioners and providers must work together and look at diabetes care as a whole – it is not enough to provide good care for complications in a hospital if support for ongoing management is not in place outside it.

All this means providing integrated care for people with diabetes. The challenge, as we pose in the report, is to make sure the system works to support that.

This is not a new idea. There is a huge amount of information explaining what integrated care should look like, and we know what needs to change in the system.

This report explains how all of this information fits together to describe what a good model of diabetes care should look like and to share examples of places that are putting this into practice. As well as challenging places to improve, we hope that sharing this information will support them to do so.

Please get in touch

We want to continue developing, and we know that there are other examples out there of areas improving the way they deliver diabetes care as a whole. So please do get in touch and tell us about them – so we can share that information on our website.

We know that making changes to the delivery of the whole pathway of diabetes care is difficult and is a process of continuous improvement. We hope that sharing examples of what is being done can help areas meet the challenge of getting people with diabetes the right care, in the right place at the right time.

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